Tag Archives: Reason

Customer Service Training

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Customer service is very important in the service industry. Lots of people join this industry because they think that they can serve their customers in a better way. It is not very easy to please the customers and provide quality service to them. This is the reason why the customer service training is so important as well as essential.

This kind of training is usually targeted towards the improvement of the communications skills of the employees. Other than this, it is also important for the employees to understand the various styles of communication.

If the employees posses a better customer service skill then they can create a positive image for their organization. This will also help you create a loyal customer base for the company. If you are interested in this industry and want to attract more customers for your company then you must always go for the customer service course.

These kinds of courses have become quite popular these days. You must learn how to deal with the customers in a polite as well as friendly matter. This can really help your company to generate proper business.

You must always remember that the employees who provide customer service are the face of the company for which they work. These employees get the opportunity to interact with the customers directly. They either have a face to face contact with the customers or even contact over the phone as well as other sources.

The employees must deal in such a way that the customers come back for repeated purchase from the company. Customer service training is very much important to create the best service for the customers.

If you enroll yourself in this course you will learn a lot of things regarding this field. If you are interested in these courses then you can either take them up online or even the classroom courses.

When you go through the customer service training you will learn about the wants as well as the does not wants of the customers of the company. Here you will get to learn about the different kinds of errors that are usually committed by these employees. There are various topics with which the customer service training deals.

If you want to get a leadership and excellence in this service then you must always try to learn as much as you can from the training. You must also remember that each and every customer has a certain amount of expectations from the company as well as from the people who provide this service.

Other than taking training from training institutions you also need to take training from the company. The company for which you work might have certain rules and regulations regarding their service to the customers.

This is the reason why you must never miss the training provided by the company. While dealing with the customers you must always have a smiling face. You can also learn from people who are experienced in this field. Practical experience is very much important.

Article Source: http://www.articlesbase.com/business-articles/customer-service-training-3575265.html

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Would you like to discover more on customer service training? If your answer is YES, you must visit http://www.congruence.co.za/training_acrs.asp

New Year’s Resolutions is a waste of time

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It is the 3rd of January and most of you may have already broke your New Year’s Resolutions. I am not trying to be negative or a Debbie Downer but the reality is, most people who set New Year’s Resolutions never see them through more than a few weeks. The reason I believe is simple. You see, when you set a resolution you only have one part of the equation and are missing the second and most powerful part to making the resolution stick. Today, I will give you the second part of the equation and this time around setting a New Year’s resolution will not be a waste of time.

Several years ago I decided that I was done setting New Year’s resolutions. I came to the realization that I, like everyone else, fall into the same trap and dismal disappointment of falling back into my bad habits. This got me thinking to myself, why is it that some people seem to have more success than others when it comes to achieving something that they set out to do. Well, being that I love to study successful people I came to the conclusion that, successful people do not set resolutions but set high goals for themselves. Now, you may be saying to yourself, “what is the difference between a New Year’s resolution and a goal?” Well, this is where the second part of the equation comes in. Goals typically have a “why” behind it, as where resolutions, in my opinion only have a “need to stop doing something” in it. Sure, you want to quit eating out to lose weight, but why do you want to lose weight? By defining “why”, you give yourself a strong reason for changing a behavior. I know you still are saying, “well I had that in my head as the reason for my resolution.” Good, but goals need to be written down and need to be set up in such a way that you have it specific, measurable, attainable, realistic, and timely (S.M.A.R.T Goals).

Now if you have bought into my theory of setting goals,instead of resolutions, here is what I want you to do next.

First, I want you to write down ten things you want to accomplish this year.
Second, I want you to write down below it why you want to accomplish it.
Finally, set a time table as to when to accomplish it.

I will be sharing with you some of my 2011 goals this week. Until then, get rid of the theory of setting New Year’s resolutions and start setting up S.M.A.R.T goals for this upcoming year!

To your Success,
Coach Dave

The Revolution has begun

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Has the Health Care revolution begun? I believe it has and my basis for this belief comes from reading the book “The Tipping Point” by Malcolm Gladwell.  The other reason comes from  my trip last month to the IHRSA convention when I had the chance to hear Malcolm Gladwell speak. In his presentation what really stood out to me was when he talked about what factors are involved in starting a revolution and how one event or idea can change everything, hence the ‘Tipping Point’. He asked the audience what causes revolutions?  Is it money? Political capital? Military strength? And then he answered the question by telling the story of the collapse of the Berlin Wall. What most people don’t realize is that the collapse of the Berlin Wall started by one event. That one event occurred a month before the wall fell and it happened in a small town in East Germany.  Essentially, what happened was a group of protestors gathered in a town to protest and instead of the police breaking it up they allowed the protest to continue. Well, word got around and people in the town heard about the protest and decided, well if the police did not stop them from protesting let’s go ahead and have our own protest. This continued day after day until millions of people in East Germany gathered  protesting and without any military push back  they began to tear down the wall. As Malcolm goes on to speak and states, “the revolution began all becuase one day the town police decided not to stop the protesting of the people of this small town and with that, other towns followed suite. Before you knew it, a month later, millions of people gathered to tear down the wall.”

Okay, so what is my point here and what exactly do I mean by the Health Care Revolution has begun? Well, in my opinion the Health Care revolution has begun because people are going to be forced to become healthy. Yes, I mean forced because  the additional 30 million people to the system with out the infrastructure will cause rationing. There is no argument to be made it will happen. If you get sick you will have to wait longer to see a doctor and the only way to avoid having to wait is to make sure you don’t get sick. This is where those of us in the fitness industry should rejoice. Health club memberships should increase and more people will seek our help, so that they do not get sick.

The lesson to take away today is that instead of sitting around waiting to see what happens to Health Care in this country be the first person out there to say, “hey I can help you stay healthy and free from illness” Find ways to benefit from this massive government intrusion into health care. Remember, there are always two ways to look at a problem. One, you can complain and do nothing or the second way, take the opposite approach and find a way to solve it and benefit from it.

Coach Dave

Why I chose Nutrilite

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Several people have asked me why I chose to endorse and sell Nutrilite products on my site. Well, the simple answer is because I fell in love with one of their protein bars. To be exact it is the Chocolate Nut Roll bar that I love. Now, I know some of you are saying that it must have a ton of sugar in it for it to be good. Well, I am not going to lie to you it does have sugar in it but according to the product comparison chart the nut roll has less sugar  than the Power Bar. Remember, if you are working out then the sugar should off set itself, so my disclaimer is that you should not just eat any protein bar and not have the exercise to back it up.

Okay, another reason why I am endorsing Nutrilite is their history and reputation. The company has been around since 1934. After 75 years of business I felt comfortable offering the products on my site knowing that Nutrilite was not just some start up company that could go out of business.

My final reason for endorsing and offering the Nutrilite products on my site comes down to the science and research that is put into their products. Nutrilite from the beginning strived to study how to extract the proper nutrients from plants in order to get the best nutrients into their products. As the company grew they developed the Nutrilite Health Institute , so that they can continue to provide the best products possible to the public.

Please do me a favor and do your own research but if you are looking for some great dietary supplements then check out my site www.davemcgarry.com and click on the nutrition link. If you want to go directly to the site to order products click on this link.

If you have any questions about any of the products please send me an email or leave me a comment.

What Business are You in?

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Duh! The Fitness Business, Dave! No, if you are a fitness professional you are not in the fitness business. You are in the business of changing lives. You are in the business of creating experiences for your clients. You are the dream realization business. Too many times have I seen fitness professionals fail because they believe that the business they are in is working out. They believe that it is all about anatomy, biomechanics, sets, reps, and soreness. This is one reason we are having a hard time converting people who currently do not exercise into gym members. Here is a list of things we need to keep in mind when trying to get a prospect to use our services.

1.) Clients buy for their reasons not yours.

2.) Clients want an experience

3.) Clients want their problem solved

4.) Clients buy when they TRUST you

Keeping these four reasons in mind when approaching your business will help when you are in the prospecting mode and trying to gain more business. Don’t get caught in the trap of thinking that you need to inundate a prospect or client with tons of scientific terms and movements. Keep it simple and remember that you are in the business of changing lives and solving problems. If you just focus on solving the client’s needs you will be guaranteed to generate more personal training sales.