Do you devalue your services?

I am always amazed at how many fitness clubs and personal trainers follow the herd. Out of the hundreds of clubs I have visited over the years maybe only a handful of clubs do not sell packages for their services (i.e personal training). When I ask owners or managers why they sell packages the response I always seem to get is, “well that is what such and such club does, so we have to offer that.” Let me ask you this, “do doctors offer packages for seeing them multiple times?” No, and you shouldn’t either. I just read an article on Club Industry’s web site that talks about consumers ready to spend more in 2011. Go read it when you have a chance and realize this, if you provide a service that people value then you should charge what you think it is worth and that will lead me to my final point today.

I want to leave you today asking yourself this question, “why is 10 sessions worth $50, but one session is worth $65?” Are you providing the same value during each service? Does over ten sessions the time you spent learning Anatomy and Physiology diminish? No, and that is why you need to stop following the herd and devaluing your services. If you don’t have the ability to set your rates I understand but if you do, then you should feel confident in what you are charging and stick to it. You service is worth what you believe it is worth. If you don’t have that confidence you will struggle long term in the fitness business.

For more info on sales and how to charge what you are worht check out my book www.anatomyofsales.com or join my coaching program here.

To your success,
Coach Dave

What you can learn from “Shamu” the Killer Whale

Well I am back from a wonderful relaxing vacation with the family. Despite the sweltering heat we had an amazing time visiting San Antonio and Sea World. Now, I would like to be able to say that I did not think about work but unfortunately I can not help but think about how my experiences can help give you an edge or tip to increase your knowledge and business. So, my question for you today is, what can you learn from a killer whale named “Shamu”? 

I am assuming everyone has had the opportunity to visit a Sea World and has seen the Shamu Show. If not, I highly recommend that you visit a location near you and take in the experience. So with that being said, each year Sea Worlds change things up with the themes of their shows and currently the theme of the Shamu show is “Believe”. What a great theme for what we are currently experiencing right now in this economy. I know people are struggling right now and now more than ever it is important to continue to believe in what you are doing and most importantly, believe in yourself.  Beleiving in yourself is an important first step for your success, but the real lesson I want to get across to you today is what you can learn from Shamu the killer whale.

The first and most important lesson to take away is that Shamu is the predator of all predators in the ocean; however, as dominant as this creature is the killer whale and the Sea World trainers have developed a trust that is incomprehensible to think of. Who would ever think that a whale and a trainer could come together and develop a trust that allows a unique relationship to develop and flourish. Building trust is the single most important  trait that you need to develop with your clients. Trust will open up doors that you never thought were possible and once the doors are open then you will be able to help solve the emotional pain that your client is experiencing. I guarantee you that once you have established trust with your client you will create a raving fan. (More on raving fans at a later date)

The second take away from Shamu is the adaptability that exists between him and the environment that exists at Sea World. It is almost unfathomable to think that a killer whale is able to adapt to different elements and ultimately succeed no matter what environment that he is in. This is important for personal trainers if you want to succeed. The best way to become a successful personal trainer is to adapt to your environment and your client. Each client will present a different opportunity and with that you will need to adapt to their personality and their needs if you want to retain them as a client. Listen, if a killer whale can adapt from being the dominant animal in the sea to a trained entertainer then I know that you can adapt to whatever client personality that is presented to you.

If you want to be a successful personal trainer learn two things from Shamu the killer whale. Build trust and learn to adapt to your environment and you will become successful with your business.

It’s not the Recession It’s You

I am tired of hearing from everyone saying it is the recession that is causing me not  to do as well in my business. Apple, the company that has changed the way we listen to music and use phones today is a prime example of businesses that are prospering during this recession. The company sold 2.6 million Macs, up 4 percent from a year ago, and 5.2 million iPhones, a 626 percent leap from a year ago. Totally Mind Boggling! Those numbers are from the previous business quarter and they tell me one thing and that is if you have a product or service that people want, it does not matter how bad the economy is they will seek it out and buy it.  So, stop blaming the economy and focus in on changing you. People are going to buy from people they like and trust. Pretty simple and the first thing you need to do is start becoming a person who is likable and trustworthy and you will break this bad economic cycle and will start to prosper. See you on the other side.

Coach Dave